Shipping & Returns

Flexible delivery policies and transparent returns keep customers confident when shopping with Ân Vũ Tech.

Shipping coverage and timing

Ân Vũ Tech ships nationwide via trusted logistics partners to deliver products quickly and safely.

  • Orders within Ho Chi Minh City are processed within 1-2 business days.
  • Orders to other provinces typically arrive within 3-5 business days depending on location.
  • Our support team will provide estimated delivery times and tracking codes for easy monitoring.

Shipping policy

We offer free shipping on qualifying orders and support multiple delivery options.

  • Free shipping for orders valued at 3,000,000 VND or more.
  • Orders below that amount receive tailored shipping quotes based on distance and weight.
  • Products are securely packed with intact seals and accessories before handover to the carrier.

Return policy

Customers may exchange or return products within the specified period when all condition and invoice requirements are met.

  • Free exchanges or returns within 7 days of receipt if customers change their mind.
  • Products must remain sealed, boxed, and include all accessories and documents.
  • Items must show no signs of use, scratches, or cosmetic damage.
  • Please keep your purchase invoice for faster assistance.

Request handling process

Our support team is available 24/7 to handle shipping or return requests promptly.

  • Submit requests via hotline or support email with your order code and product condition.
  • Staff will verify eligibility and arrange the product pick-up schedule.
  • Quality checks and refunds or exchanges are completed within 3 business days.
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